I was booking an appointment for a COVID test via chat with a customer care executive. She was so kind and helpful, which she probably was with everyone. At the end of the conversation, I wrote: ” Thank you so much, Ma’am, you have provided me with the best service I ever got.”
She wrote back, saying: ” Small gestures like these from people like you keep us motivated to help in such times. It was a pleasure.”
Saying thank you matters.
~ Parth Pareek