I was going through the numbers to file my monthly tax report on our vacation rental. The numbers reported by the management company didn’t match mine. On further investigation, I noticed that they had charged and withheld taxes for the full amount on a reservation that had been cancelled.
Looking into it further, I found out that the traveller cancelled the reservation as they had to postpone their wedding. Their family couldn’t attend the wedding due to travel restrictions because of COVID-19.
I wrote the guest a nice note and refunded all her money, including the deposit, etc. I was hoping it would make her smile in these rough times.
Shortly afterwards, I received a thank you note from the traveller. They had opted for a small wedding ceremony due to the pandemic. She was very appreciative of my gesture, especially as she was a business owner herself. A most important part of the note read, “May God bless you.” :)))