I work with a nationalised bank, and I am posted in a metro branch. I always try to be kind in words and behaviour with everyone, especially senior citizens. There is this lady customer, the widow of an ex-staff member who comes to the branch every month. From the very beginning, I felt like she was given a lot of love and care by her husband and that she never had to handle things like banking! Now that her husband is deceased, I always see impatience and a sort of panic that she has towards completing every task. So I always provide her best services, so that she is relaxed and goes back completely satisfied at least from my table.
Today she came to renew a term deposit, and she wanted to do some changes in her previous instructions. I did that within five minutes. I could see a relaxed expression on her face which, I feel I always want to see. She thanked me and appreciated my work. And those moments of peace and calmness that my heart experienced, just for a few seconds, can not be explained in words.