It has been very cold and wet for a couple of days. Heavy rain hasn’t stopped. I met one of my colleagues in the washroom and she looked stressed. Her face was giving away how she felt. She mentioned that she has a flat tyre and have to go and get it fixed. I could feel her pain as I was in the same situation last month. I asked if she has roadside assistance which she had. I explained how they operate and they will come and fix it for her. She was surprised and relieved. Instantly her face relaxed and she was glad that we talked. Within an hour her flat tyre was fixed and she ran to my office and thanked me with a big smile. I was happy that she will be going home on time just like me.